I guess they got told BWAHAHAHAHAHAHAHA (I believe that's known as ripping them a new azzhole )

This is a piece I wrote for a blog about various aspects of the food equipment industry (for legal/ business reasons I wont post the whole thing to this forum, but one post wont hurt anything )

Yeh, OK, I MAY have missed out on reading "How to win friends and influence people"
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"The Customer is Always Right"

I have no idea who originally spewed this idiotic rhetoric, but I think the shitstain deserves to be drawn and quartered, burned at the stake, used as hog food, then flushed down a toilet. I also think anybody who continues to spew this lunacy deserves to be kicked in the groin so hard their genitals pop out their left nostril.

When you are dealing with machinery, the MACHINE is always right. The customer is merely the sub-human moron who most times managed to screw up the equipment via whatever means (negligence, failure to follow instructions, refusal to meet their own responsibilities in operating it, etc).

Even in instances where equipment failure is normal wear related, you are STILL wrong. Plastics wear down. Metal fatigue occurs. Bushing and bearings wear out. This is a normal part of life in an industrial/ technological world, and if you can manage to grow to adulthood without learning these are the facts of life around equipment, then you need to move out into the middle of the woods somewhere away from all machines. When a bear or a wolf are eating you for dinner, be sure to tell them how "You are always right".

It is also YOUR responsibility, as the day-to-day operator of the equipment, to notice changes in sounds and operating characteristics as they occur and report them to your tech so he can take appropriate action. If you don't do that then your are WRONG in your operation of the equipment, and that's just the way it is. Screw you if you don't like it.

Around machinery, when you are WRONG, you are WRONG. WRONG is WRONG, I don't give a crap if you are the customer, the king, or the Great Satan himself. You are still WRONG. If you are the type of person that wants to stand there all indignant and spewing garbage that you are right because you "paid" or you are a "customer" then you probably need, REALLY need, to shut your flippin yap and go drown yourself. I have ZERO tolerance for your bullshit.

DON'T come whining and crying to me about how right you are and trying to play a blame game because of your own failure to perform, failure to understand the limitations of machinery, or failure to carry out your own operational responsibilities. I do NOT take responsibility for YOUR failures and if you think otherwise, you are WRONG.

I think you are probably the same type of imbecile that would buy a motorcycle, then try to sue the manufacturer when you cant carry 4 sheets of plywood on it rather than taking responsibility for your own stupidity in not choosing another transportation option.

If this post does not apply to you, just ignore it as the ramblings of a fed-up mechanic. If it DOES apply, I think you should probably go compete for a Darwin award and try very-very hard to win one.

And go find somebody who cares what offends you.

You can EXIT here (exit link goes to the darwin awards website)

[This message has been edited by MidEngineManiac (edited 05-24-2014).]

Have a bad day with a customer MEM?

all that is very true of things made of steel, and plastic and anything that moves. Nothing is for ever and will continue to work like new if not maintained properly by the owner.

Steve

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Technology is great when it works,
and one big pain in the ass when it doesn't



Detroit iron rules all the rest are just toys.

This makes an excellent point. Thanks for being a dick! Many need that.

Now, ever wonder why your cars are so expensive? Because many workers purposely sabotage the equipment that they are in charge of. Union protection is often used in defense of their bad decisions. When a worker throws a monkey wrench into the mix, an automotive line costs beyond $10,000 per minute to shut down. Yes, per minute. And I am not talking of isolated instances. During every startup I have encountered workers doing this. Every start up.

A friend of mine had a sign in his store that read:

"If we refund your money, give you another one for free, close the store and have the manager shot, would that be satisfactory?"

Of course, he's also the same guy that told a customer who asked if they carried Bose speakers, "No, I'm sorry we don't have a toy department."

quote Originally posted by 84fiero123: Have a bad day with a customer MEM? all that is very true of things made of steel, and plastic and anything that moves. Nothing is for ever and will continue to work like new if not maintained properly by the owner. Steve

By now I should know better than to freelance around those things, and I already know I am going to run into at least 3 of these morons a month. Problem is the money is good, I can pull in for one day what I do in a week at the reliable job....plus with freelancing its not like it was in corporate. Idiots like the one above, I just tell to go find somebody else to fix their stuff and don't deal with a second time (which, of course, leads to accusations I am racists and he is going to file a formal legal complaint)

quote Originally posted by MidEngineManiac: By now I should know better than to freelance around those things, and I already know I am going to run into at least 3 of these morons a month. Problem is the money is good, I can pull in for one day what I do in a week at the reliable job....plus with freelancing its not like it was in corporate. Idiots like the one above, I just tell to go find somebody else to fix their stuff and don't deal with a second time (which, of course, leads to accusations I am racists and he is going to file a formal legal complaint)

In your words,
"frackem"

Steve

Responsibility, MEM? Responsibility has been outlawed until further notice.

quote Originally posted by Formula88: ... Of course, he's also the same guy that told a customer who asked if they carried Bose speakers, "No, I'm sorry we don't have a toy department."

quote Originally posted by Tony Kania: This makes an excellent point. Thanks for being a dick! Many need that. Now, ever wonder why your cars are so expensive? Because many workers purposely sabotage the equipment that they are in charge of. Union protection is often used in defense of their bad decisions. When a worker throws a monkey wrench into the mix, an automotive line costs beyond $10,000 per minute to shut down. Yes, per minute. And I am not talking of isolated instances. During every startup I have encountered workers doing this. Every start up.

I have been there at literally hundreds of jobs at dozens of start ups and never seen that. Startups are plagued with many problems that cause the line to go down, many, many, many problems that are not the workers fault by any way shape or form.

Now I have seen those instances you speak of at other times, but to say it was always the workers fault is just stupid and not true as stated above. the times I saw workers doing the things you talked about were at other times, a good example is when a foreman took me to the tank, labor relations for not doing my job as he told me to. after I had been telling him all night that I couldn't until another part was put on right that as I said I had been complaining about all during the shift. he said it was my fault, I said it wasn't and showed him, he said use a hammer, when I did it broke a part and he wanted to fire me.

Steve

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Technology is great when it works,
and one big pain in the ass when it doesn't



Detroit iron rules all the rest are just toys.

Steve,

I did not say "always" Please do not change my words to fit you pro union stance.

As far as you calling me "stupid", seriously Steve? It saddens me that you would say that to me.

I also do agree that it is not going to be the fault of the worker always. But, yes, every startup that I was on, an instance of sabotage was noted.

Awesome, simply awesome.

quote Originally posted by MidEngineManiac: ... Problem is the money is good, I can pull in for one day what I do in a week at the reliable job....plus with freelancing its not like it was in corporate....

This explains it. I thought you had gotten out of that gig.

quote Originally posted by carnut122: This explains it. I thought you had gotten out of that gig.

I am out of it as a "career" and dont run the freelance as anything resembling a business, its more of a case of those with the equipment (and their friend-of-a-friend with equipment ect) know where to find me if they need me and I generally dont say "no" to very good money in the right circumstances

I dont do it full-time, even for that kind of money, simply because I WOULD end up on meds and in a stress-induced psychotic break in a funny-farm in a very short time over it. I've already had my life destroyed once and had 2 broken relationships over the demands and stupidity of that industry. It AINT gonna happen again.

Picture your WORST stalker you cant get rid of, then combine them with the worst, and most aggressive, used car salesman you can picture that doesn't take "no" for an answer----and you have a pretty good idea of what a lot of the customers are like.

quote Originally posted by MidEngineManiac: I am out of it as a "career" and dont run the freelance as anything resembling a business, its more of a case of those with the equipment (and their friend-of-a-friend with equipment ect) know where to find me if they need me and I generally dont say "no" to very good money in the right circumstances .

It sounds like you made the right decision. Good luck!