I haven't received an e-mail since Tuesday. I didn't realize it until yesterday because I can send e-mails to myself (which I do frequently for "notes" to myself) but I haven't received from anyone else. No junk mail, no regular e-mails. Nothing.

I've been looking online for a phone number to call. I can see the technical support forum and considered asking there but every other question is using computer language that, quite frankly, I don't understand. So I wanted to ask here first.

Is this a Microsoft 365 question (where I use my e-mail) or is this a question for the domain host (or whatever the end tag after the "@" is called)?
Have any of you ever had this problem before? I ordered some tickets that were sent to my e-mail yesterday and I haven't gotten them because my e-mail is broken. That's a big deal

I've emailed you a solution.

We didn't have anything to say to you.

can you still send a message to your self?

Sounds almost like a spam filter gone haywire

[This message has been edited by User00013170 (edited 03-29-2014).]

PM me you e-mail address, and I'll send you a test and let you know the result. Either you will receive it, it will be returned to me with an error code, or it will just disappear.

quote Originally posted by Patrick: I've emailed you a solution.

lmao! XD

Perhaps you are not as popular as you think
Email filters could be blocking your mail.
Call your ISP support line and they should be able to assist you.

quote Originally posted by Jake_Dragon: Perhaps you are not as popular as you think Email filters could be blocking your mail. Call your ISP support line and they should be able to assist you.

I think office 365 is only hosted by Microsoft, sort of like hotmail on steroids, so his isp wouldn't be involved. ( i could be wrong, and they might allow on-site hosting now, but i really doubt it )

[This message has been edited by User00013170 (edited 03-29-2014).]

you have hotmail or outlook.com mail account then use web browser.
hotmail/outlook is out then login thru browser might fail too.

outlook.com is out then then sender or outlook should have buffered the email.

------------------
Dr. Ian Malcolm: Yeah, but your scientists were so preoccupied with whether or not they could, they didn't stop to think if they should.
(Jurassic Park)

The Ogre's Fiero Cave (It's also at the top and bottom of every forum page...)

quote Originally posted by User00013170: I think office 365 is only hosted by Microsoft, sort of like hotmail on steroids, so his isp wouldn't be involved. ( i could be wrong, and they might allow on-site hosting now, but i really doubt it )

I'm pretty sure this is true.

And I'm using the browser version not the program. My phone hasn't gotten any either but Marvin's email said it was received. I'll have to use their tech forum I guess! So frustrating that Microsoft doesn't have phone support for most of their services.

quote Originally posted by theBDub: I'm pretty sure this is true. And I'm using the browser version not the program. My phone hasn't gotten any either but Marvin's email said it was received. I'll have to use their tech forum I guess! So frustrating that Microsoft doesn't have phone support for most of their services.

Support is only for enterprise customers.

If you have any spam filter settings, check them...

quote Originally posted by theBDub: ... Marvin's email said it was received.

Correction: All we know is that the e-mail I sent was successfully relayed by a server downstream from my in-house SMPT server to some other mail server (presumably Google) further downstream for delivery. Note that all of your mail domain's DNS MX records point to Google mail servers. (See below.) The downstream server is flagged as "non-DSN aware," which means that it won't report back further progress of an e-mail. The known mail path was:

My PC --> My in-house SMTP server --> Time Warner/Road Runner SMTP "smart relay" --> Downstream SMTP server (Google?)


FWIW, my local community college used to run their own e-mail servers, but they've since outsourced their e-mail to Google. All the college's e-mail is now handled the same way as above: My public e-mail address there is [my mailbox]@stumail.jccc.edu, but the stumail.jccc.edu DNS MX records all point to Google mail servers. (See below.) The normal mail path is as follows:

My PC --> My in-house SMTP server (on my LAN) --> Time Warner/Road Runner "smart relay" --> Google SMPT server (for stumail.jccc.edu)

Bottom line: It looks like your e-mail is being delivered successfully to Google's servers. The problem appears to be in your access to retrieve it.


Edit: To correct information based on further testing


Here are what the DNS MX records look like for the stumail.jccc.edu domain, where I have a mailbox:

# nslookup -type=mx stumail.jccc.edu
Server: 127.0.0.1
Address: 127.0.0.1#53

Non-authoritative answer:
stumail.jccc.edu mail exchanger = 10 aspmx.l.google.com.
stumail.jccc.edu mail exchanger = 20 alt1.aspmx.l.google.com.
stumail.jccc.edu mail exchanger = 20 alt2.aspmx.l.google.com.
stumail.jccc.edu mail exchanger = 30 aspmx2.googlemail.com.
stumail.jccc.edu mail exchanger = 30 aspmx3.googlemail.com.
stumail.jccc.edu mail exchanger = 30 aspmx4.googlemail.com.
stumail.jccc.edu mail exchanger = 30 aspmx5.googlemail.com.


Here are what the DNS MX records look like for BDub's [xxx.xxx] domain:

# nslookup -type=mx [xxx.xxx]
Server: 127.0.0.1
Address: 127.0.0.1#53

Non-authoritative answer:
[xxx.xxx] mail exchanger = 10 aspmx.l.google.com.
[xxx.xxx] mail exchanger = 20 alt1.aspmx.l.google.com.
[xxx.xxx] mail exchanger = 20 alt2.aspmx.l.google.com.
[xxx.xxx] mail exchanger = 30 aspmx2.googlemail.com.
[xxx.xxx] mail exchanger = 30 aspmx3.googlemail.com.
[xxx.xxx] mail exchanger = 30 aspmx4.googlemail.com.

[This message has been edited by Marvin McInnis (edited 03-30-2014).]

quote Originally posted by theBDub: No junk mail...

I'd like just one day without any junk mail. Just one.

Just an update... I asked this on their tech forum so if I get an answer I'll let you know.