I'd definitely escalate the situation until it's reached a satisfactory conclusion... But I'm also a grade-A prick so that's easy.
For what it's worth, I've never had an issue with Asus customer service. Usually, they took care of me very well when I had an issue. It's unfortunate your experiences couldn't be similar.
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Originally posted by carnut122:
Then, correct me if I'm wrong" I heard they changed their name to ASUS. Enough said for me.
This is your correction. E-machines was a US-based company that was bought by Gateway, then slowly dissolved after Gateway was acquired by Acer. AsusTeK is based in Taiwan.
I'd definitely escalate the situation until it's reached a satisfactory conclusion... But I'm also a grade-A prick so that's easy.
For what it's worth, I've never had an issue with Asus customer service. Usually, they took care of me very well when I had an issue. It's unfortunate your experiences couldn't be similar.
This is your correction. E-machines was a US-based company that was bought by Gateway, then slowly dissolved after Gateway was acquired by Acer. AsusTeK is based in Taiwan.
I'm pretty good at being a prick too. The problem is that no one is claiming responsibility right now. The Geek Squad says that they did their part and shipped it to the vendor. Asus claims that they don't have it currently and when they did it left their place over a week ago. The so called vendor currently is a place that the Geek Squad shipped it to and won't tell me who. When I did start to get nasty with them, I got put on hold for over 15 minutes. The twerp at the local store is terrified of me at this point and almost wets his pants when I show up there. Regardless, my initial email to them was "give me my money back so I can buy a new computer or get it fixed in less than 48 hours. I use the computer to run my small business." Then they told me it would take 4 weeks to fix before they sent it out. My other option was to not have it fixed. It isn't worth it to me to go to court over $800. All they are doing is making me more enraged everyday and I'm afraid of what I may do the next time I go to the store.
Possible solution. Get a Best Buy rewards card. Use it a lot on your everyday business purchases. After a certain amount of cash flow through it you become an elite or super elite member.
You get certain things like free rapid shipping and instant savings off orders plus 5% cash back. You also get free geek squad(never use them) and warranty expediting and extension and a problem assist phone number to handle your problems personally(this I use it works).
If you have a business and you are going to buy from them then this works well.
On anopther note I use the points to buy **** for the house that I wouldn't otherwise justify the expense. I get to spend 500 bucks everry three to four months on them so to speak.
Your really having a time of it. I'd write this bunch off. Maybe a computer center with competent people with an onsite repair department that does warranty work for the major brands would be the way to go. Tell them your application and they can build to suit. They are familiar with problem equipment and know how to correct it.
I build my own PC's from scratch, starting with an empty case. I have 2 for business and 1 for home all using Asus gaming boards for reliabilty and performance. Use the fastest memory, hard drives and video cards with windows 64 bit operating systems. No problem running several videos at the same time. On another note whenever I buy online using paypal I always run the transaction through a credit card that I've held for more than 10 years. Any problems pop up and they're glad to reverse the charges and thank me for being a loyal customer. I never allow a direct debit from a checking account since that's my money which means I'd have to fend for myself.
Hope all works out for you.
Spoon
------------------ "Kilgore Trout once wrote a short story which was a dialogue between two pieces of yeast. They were discussing the possible purposes of life as they ate sugar and suffocated in their own excrement. Because of their limited intelligence, they never came close to guessing that they were making champagne." - Kurt Vonnegut
I never allow a direct debit from a checking account since that's my money which means I'd have to fend for myself.
Sharing the misery with all other credit card holders? "Someone" does get stuck with the cost when CC charges are reversed or dropped. In most cases, when a card company or issuing authority/entity agrees not to honor the charge, the entity just eats the charge. Nationwide, it happens a LOT. Same if one runs up a big CC bill, then files bankruptcy-they get to keep all the goods/services (in most cases) and the seller or provider DOES 'sometimes' get paid of course, but the card company gets screwed, blued and tattooed. Yes, using a CC instead of a debit card does give you some protection, but someone somewhere does take it in the booty, and annually, that amounts to $millions$ in losses and those losses are passed on to everyone except those ending up with the goods/services.
[This message has been edited by maryjane (edited 11-04-2013).]
Sharing the misery with all other credit card holders? "Someone" does get stuck with the cost when CC charges are reversed or dropped. In most cases, when a card company or issuing authority/entity agrees not to honor the charge, the entity just eats the charge. Nationwide, it happens a LOT. Same if one runs up a big CC bill, then files bankruptcy-they get to keep all the goods/services (in most cases) and the seller or provider DOES 'sometimes' get paid of course, but the card company gets screwed, blued and tattooed. Yes, using a CC instead of a debit card does give you some protection, but someone somewhere does take it in the booty, and annually, that amounts to $millions$ in losses and those losses are passed on to everyone except those ending up with the goods/services.
The CC company offers to protect the card holder, because it is an expense they can manage. If they couldn't, they wouldn't be in business, or they wouldn't offer the protection.
You have very little in the way of protection with your debt card.... so little that I never use it. I use the CC because I don't have to worry about losing money due to someone stealing my number. Purchase protection is good and I only had to use it once, but I like knowing that it is there and the CC company offers these services, so I will use their card.
CC companies make a crap load of money on fees and interest charges. I wouldn't worry about them "getting screwed", as it is just part of their business plan.
That of course, is your perogative. For the same reason, I never use a CC.
When I have problems, they are my problems. I accept it and deal with it as such. That's MY business plan.
I am not sure why you are against CC companies or their customers, but I guess that is just who you are. It doesn't cost me a single penny to use a cc. Heck, they pay me to use it, so I am actually making money. CC companies are still making money off of me, with every purchase I make. I don't carry a balance and I like to be able to travel without having to carry all the cash I will need for that trip (including unforeseen circumstances - auto repairs, medical emergencies, etc).
When someone holds you up and steals all your cash... that is a big problem, but as you said, it is your problem.... If they hold me up, I make one call and I will have lost nothing except the inconvenience of finding a place to have the new CC sent to me overnight.
I don't carry much cash at all anymore. I don't like CCs because I don't like credit. It tends to give a LOT of people a bit of a problem--problems they don't really need, and far too often, problems they aren't equipped to deal with or able to handle and this is especially true with credit cards and young un-informed people.
I don't carry much cash at all anymore. I don't like CCs because I don't like credit. It tends to give a LOT of people a bit of a problem--problems they don't really need, and far too often, problems they aren't equipped to deal with or able to handle and this is especially true with credit cards and young un-informed people.
Our country is built on credit. People can buy homes, cars, land, etc. The problem is that people lose their jobs/income and their world falls apart. We seen it happen with the last recession. Is credit bad? Nope, it has a place, but it needs better regulation.
It tends to give a LOT of people a bit of a problem--problems they don't really need, and far too often, problems they aren't equipped to deal with or able to handle...
That could be said about a LOT of things in life. I'm not about to limit or eliminate what I can responsibly make use of because of other people's failures.
I received an email saying my computer was back at my local Best Buy. I called.....was given attitude because they didn't receive it and it is still in Kentucky. I wasted about 10 minutes of somebody's life trying to track down my computer. They said just because I receive an email saying it is done, it isn't always done. It could have been opened for too long and corporate closed the invoice. My mouth is dropped open with the stupidity of that explanation.
I received an email saying my computer was back at my local Best Buy. I called.....was given attitude because they didn't receive it and it is still in Kentucky. I wasted about 10 minutes of somebody's life trying to track down my computer. They said just because I receive an email saying it is done, it isn't always done. It could have been opened for too long and corporate closed the invoice. My mouth is dropped open with the stupidity of that explanation.
Dave
Well clearly it's your fault! You will know better next time. /sarcasm.
That could be said about a LOT of things in life. I'm not about to limit or eliminate what I can responsibly make use of because of other people's failures.
I finally got a legit tracking number and the pc will be back at the local Best Buy today, so I should have it up and running today or tomorrow. If it doesn't work, then I'm going to go buy another computer and write this one off. I also scheduled an appointment with a computer guy that I trust to help me set up my networking to be able to remotely access my network from my phone (for my security cameras) and be more efficient.
I got the computer back. It seems to be working fine. I also received the follow up email from the Geek Squad and spent almost an hour responding to them and informing them of their poor quality service, communication and flat out disrespect. I'll buy on Amazon from now on.
Glad to hear it is finally working fine, now. You would think it would have been cheaper for them to just replace the thing than ship it back and forth all over the country and pay different people to take a crack at it. If only more people would actually stop shopping someplace when they go through an ordeal like this. Then these big companies would have to pay attention and change things. So many people I know say "I'm never going to shop at ______ again!" and the next thing you know, they're sharing their next horror story about the same store.
If you have time, I would suggest sending a few emails to management at Asus. A brief outline of the issue, along with the number of days of ownership vs. repair days. Your email most likely will be read by a staff member, your issue may get resolved so that management does not hear anything bad.
I gave up. That faulty computer caused me a delay in selling just under $5,000 in repairs, so I went out and bought a HP tower. The good news is that I did eventually get the repairs sold, but I need computer that can handle having four programs open (two linked on a network) and a browser with 6 windows open without crashing....not a lot to ask for.
I had a similar problem with another DVD recorder at another big store. Gets a little confusing but heres what I did. I bought another one the same exact model. It worked fine. I put the bad one they didnt/wouldnt fix, also said was out of warranty, in the box the new one was in. Since it had a reciept only a few days old, they gave me a full refund. Apparently the stores have no records of serial numbers and there not marked with it on the box or in the paperwork. I had a working player, and didnt spend any more money. They got stuck with their own defective crap...no remorse whatever. Ive done the same thing several more times since at different places.
I emailed Asus directly and told them within 48 hours I will buy a different brand computer unless they stand behind their crappy product.
Dave
I think you should have Synthesis make you one, I bet it would cost less and if not at least it would work more than a few months. Hal is how old Now?
Edit to add check your local state laws, Melanie saw on the news the other day that buying the extended warranty in Maine was a waste, because we have a state law that makes companies and stores guaranty their products for, wait for it, 4, that's right 4 years.
I had a similar problem with another DVD recorder at another big store. Gets a little confusing but heres what I did. I bought another one the same exact model. It worked fine. I put the bad one they didnt/wouldnt fix, also said was out of warranty, in the box the new one was in. Since it had a reciept only a few days old, they gave me a full refund. Apparently the stores have no records of serial numbers and there not marked with it on the box or in the paperwork. I had a working player, and didnt spend any more money. They got stuck with their own defective crap...no remorse whatever. Ive done the same thing several more times since at different places.
I tried this with a crappy 30 dollar hp printer at Wally World, they had the serial numbers and refused my return .
Wow, I thought this issue was resolved a long time ago. Now another crash.
I'm wondering if some of the trouble is on your end such as the power supply to your facility. No doubt in your shop you use welding equipment which I've heard can play havoc on sensitive equipment. Is your computer plugged into a battery back-up with proper surge protection? Have you had the earth ground tested (metal stake in the ground near the meter)?
How about proper polarity at the receptacles? I've run into this in my field where an electronic controller device would gain time (hrs within several minutes) and this would occur about every 3 months or so. Turned out the receptacle had reverse polarity and a ground issue. This was after replacing the controller twice. The facilities manager had the building power checked out and the problem was resolved.
You may want to focus on the effects of any welding equipment in your shop on sensitive equipment such as computers. Some pc's can handle it better than others.
Regards
Spoon
------------------ "Kilgore Trout once wrote a short story which was a dialogue between two pieces of yeast. They were discussing the possible purposes of life as they ate sugar and suffocated in their own excrement. Because of their limited intelligence, they never came close to guessing that they were making champagne." - Kurt Vonnegut
This issue began at my old shop a few months after I purchased the computer. The video card would just shut down and the computer became unresponsive....as if it were hibernating. I even bought a new monitor as the Geek Squad suggested.
We have two desktop computers and 3 netbooks working at the new shop. The only computer with the same issue is that same Asus desktop. It is located in my office (my command center...lol) which is away from all the dust or welding equipment. In the old shop, the office was on a separate electrical meter. In this shop, we haven't welded anything yet since the move.
I just bought a new Acer desktop about a month ago for the front office and it has been working perfect. I figure that I'll give the HP a try. I'm not a computer guy (except understanding how a car's computer works and reads data), but I know what I want from a computer...and everyone tells me that the technology isn't there yet for what I want.
Originally posted by bmwguru: ...I need computer that can handle having four programs open (two linked on a network) and a browser with 6 windows open without crashing....not a lot to ask for.
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Originally posted by bmwguru: I know what I want from a computer...and everyone tells me that the technology isn't there yet for what I want.
The computer I use at work will do that. I regularly have 15-20 program windows open and minimized, across 4 monitors. 4-5 of them are separate browser windows. (I'll try to get pics.) At least one of the other windows is an alarm manager screen that pulls data from a very large database server. (Most everything pulls data from the network.) The only time that the computer vapor locks is when I'm really busy and open up multiple windows on the alarm manager. "Not enough physical system memory."
It's NOT inexpensive. The system is a quad core HP advanced workstation with at least 4GB or RAM. Maybe more. It's about to be replaced with a Dell, that is supposed to work even better. We generally didn't like the HPs. Found them to be kind of quirky. (Their laptops were kwrap. Ate hard drives like Pez.) The previous Dells worked much better for us. I hope you have better luck with yours.
[This message has been edited by Raydar (edited 04-07-2014).]
Morning Dave, Spoon's power spike concerns has merit. You might want to invest in a power management / line conditioner for your office equipment. Compressors engaging, welders and the load a lift can put on a shops electrical box can cause spikes not strong enough to trip a power strip but severe enough to harm computers, fax machines etc.,
The computer that was giving me issues had 8G of ram and 2TB hard drive. Pretty standard from what I have seen. The thing that killed it was watching a "Skid Row" concert on Youtube whicle I was doing some paperwork....after that it couldn't handle watching any videos .
The computer I bought yesterday is the HP Pavilion 500-214 desktop. Decent price and good reviews.
The problem is that no one is claiming responsibility right now. The Geek Squad says that they did their part and shipped it to the vendor. Asus claims that they don't have it currently and when they did it left their place over a week ago. The so called vendor currently is a place that the Geek Squad shipped it to and won't tell me who.
