I hope that you enjoy this story as much as I did, jetman.


PHILADELPHIA -- Comcast has fired an employee for sleeping on a customer's couch during a house call after video of the incident became a minor Internet sensation.

The Philadelphia-based cable company also says it has apologized to the customer in Washington for the "unsatisfactory customer experience."

The customer, Georgetown University law student Brian Finkelstein, said the technician needed to phone company headquarters for help but was put on hold for more than an hour and fell asleep.

He posted video of the sleeping technician on YouTube.com, a site that lets users share videos. He added an Eels song with the lyrics, "I need some sleep."

quote A Comcast technician came to replace a faulty modem. After spending an hour on hold with Comcast's central office, he fell asleep on my couch. I've been in my apartment for three weeks and my internet connection is still non-functional. This is my tribute to Comcast, their low quality technology and their poor customer service.

Video link http://www.youtube.com/watch?v=CvVp7b5gzqU

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jetman
Silver 86 SE 2M6 4-speed, with "check wallet light"

That's really funny.

Hell I would have fallen asleep if I was put on hold for an hour. Did everyone that he talked to on the phone also get fired?
http://www.youtube.com/watch?v=CvVp7b5gzqU&search=Comcast%20

Sounds like the person who put him on hold for that long should have been fired to me.

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technology is great when it works
and one big pain in the ass when it doesn't.
Detroit iron rules all the rest are just toys.

Probably wasn't a 'person' that put him on hold. Was probably waiting on hold just to get to someone...

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Waiting "on hold" is tiring work afterall. The union will get his his job back.

Damn, being that it was in Washington, I was hoping it was a tech that came to my place before!

quote Originally posted by Toddster: Waiting "on hold" is tiring work afterall. The union will get his his job back.

Comcast isn't union and I tell you I feel for that guy.
I used to do his job as an outside contractor. I bypassed the problem by getting to know the girls in the concord main office and I have their main numbers.

quote Originally posted by pokeyfiero: Comcast isn't union and I tell you I feel for that guy. I used to do his job as an outside contractor. I bypassed the problem by getting to know the girls in the concord main office and I have their main numbers.

exactly i used to sub contract though direct tv and i would have crap like this happen, he should have had a main number to call that would pach him though to a tech and not have to go the way everyone else dose. i feel bad for the guy, he shouldnt have been shafted for that it wasnt his fault. i suspect this will probly turn into a lawsuit aginst this employer and or comcast. and probly the guy who put that on the internet.

[This message has been edited by HI-TECH (edited 06-27-2006).]