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| Advance Auto and my Lawn Mower Battery Experience (Page 1/1) |
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blackrams
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JUL 10, 11:59 AM
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I had recently bought two batteries for two different Valkyries, I got a Veteran's discount and a couple of coupons on my account so, I went back to AAP to use those coupons. The battery on my zero-turn mower (3 years old) finally gave up the ghost and died about a week ago. Grass was growing like crazy, I needed to get with it. So, I went to AAP to get a new one. I went to AAP because I have those two discount coupons worth a total of $15.00 and they were close to their expiration date. Hey, 15 bucks is 15 bucks!
Regardless, the store manager was the person helping me, he went and first tested my battery, dead as expected. Retrieved a new battery of the same brand/size and started to ring it up, the amount was almost $80.00. So, I get my coupons out and he starts to apply them. The computer won't accept them. This is not gonna make me happy.
So, he says he'll use a discount code he has for almost the same money. I'm back to being happy.
The computer won't accept his code either...................
So without me saying anything, he knows I'm about to leave without a battery, he hits the sales key (which he can always reverse) and the total comes up with $00.00. We both looked at that price and went WOW! Told him I didn't expect that and he responded that something at corporate was screwing up and to take the battery home.
I offered to not do that but he was almost insistent so, I left with a brand-new battery and happy as a lark. Wishing I had bought a couple oil changes while I was there but didn't go back. He said, corporate was responsible, and he wasn't going to argue, said he'd report the issue.
Sure hope he didn't get in trouble but, I tried to pay twice. He wouldn't take cash or a credit/debit card.
Things like this don't happen to me, I'm waiting for the anvil to fall on my head.
Rams[This message has been edited by blackrams (edited 07-10-2025).]
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olejoedad
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JUL 10, 12:49 PM
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82-T/A [At Work]
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JUL 10, 08:09 PM
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| quote | Originally posted by blackrams:
I had recently bought two batteries for two different Valkyries, I got a Veteran's discount and a couple of coupons on my account so, I went back to AAP to use those coupons. The battery on my zero-turn mower (3 years old) finally gave up the ghost and died about a week ago. Grass was growing like crazy, I needed to get with it. So, I went to AAP to get a new one. I went to AAP because I have those two discount coupons worth a total of $15.00 and they were close to their expiration date. Hey, 15 bucks is 15 bucks!
Regardless, the store manager was the person helping me, he went and first tested my battery, dead as expected. Retrieved a new battery of the same brand/size and started to ring it up, the amount was almost $80.00. So, I get my coupons out and he starts to apply them. The computer won't accept them. This is not gonna make me happy.
So, he says he'll use a discount code he has for almost the same money. I'm back to being happy.
The computer won't accept his code either...................
So without me saying anything, he knows I'm about to leave without a battery, he hits the sales key (which he can always reverse) and the total comes up with $00.00. We both looked at that price and went WOW! Told him I didn't expect that and he responded that something at corporate was screwing up and to take the battery home.
I offered to not do that but he was almost insistent so, I left with a brand-new battery and happy as a lark. Wishing I had bought a couple oil changes while I was there but didn't go back. He said, corporate was responsible, and he wasn't going to argue, said he'd report the issue.
Sure hope he didn't get in trouble but, I tried to pay twice. He wouldn't take cash or a credit/debit card.
Things like this don't happen to me, I'm waiting for the anvil to fall on my head.
Rams
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I've been pretty happy with Advanced Auto lately. It seems like they do literally whatever they can to make me happy over the past 2 years. Before that, they'd always hem and haw for battery replacements and try to nickle and dime me. But I spend a ton of money with them on an almost weekly basis. I don't think it's me that they've suddenly sweatened up to... I think their whole policy has changed on dealing with customers to try to keep them happy.
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blackrams
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JUL 10, 08:46 PM
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| quote | Originally posted by 82-T/A [At Work]:
I've been pretty happy with Advanced Auto lately. It seems like they do literally whatever they can to make me happy over the past 2 years. Before that, they'd always hem and haw for battery replacements and try to nickle and dime me. But I spend a ton of money with them on an almost weekly basis. I don't think it's me that they've suddenly sweatened up to... I think their whole policy has changed on dealing with customers to try to keep them happy. |
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Can't speak for your store, when I retired from my real job, after a couple of months, I get very bored and took a job at AAP for something to do. Turned down opportunities for my own reasons but, eventually got talked into being the Asst Manager, went from part time to full. Five months later I was a GM. Hated that job but, did it until I finally was burnt out. Generally, dealing with the public sucks. There are some folks that regardless of how hard you try will never be satisfied. But we always tried to help the customers as much as the rules would allow.
Have finally discovered how to deal with retirement....................... Now, it's the "Honey Do" list.................. 
Rams 
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