When was the last time anyone did business with Clutchnet? I have been emailing and calling for over a week. My emails go unanswered, no one picks up the phone, and no one calls me back. Their answering machine message still says their name though. Has anyone talked to them recently? Are they always this difficult to talk to?

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Joe

I know it's far but I ordered my clutch in May of 2012...

Well,whadyaknow? They just called me back.

That's why I didn't buy from them. I couldn't get a hold of them and communications were slow when they did respond.

quote Originally posted by smartaxel: That's why I didn't buy from them. I couldn't get a hold of them and communications were slow when they did respond.

Odd. I dealt with them a couple of months back, and found them pretty good with communication. ...everyone has different experiences I suppose.

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I have had both experiences with them. Once I got ahold of them they were pretty nice to deal with. The sales rep was very knowledgable of thier products assembly process and fitment.

When I ordered a clutch from them last year communication was great. Currently I've been waiting almost 2 weeks for a response on a relatively simple question. Hopefully I get a response soon.

Customer service reviews have been spotty, some times they are awesome, sometimes terrible.

They never responded to me so I went with another brand.

I hope they're still in business. I just spoke with Oleg last week. They sold me a sprung hub clutch whose springs interfered with the pressure plate. Good to figure it out after three months and pulling the tranny twice. They're supposedly sending me a replacement six puck clutch that will clear the pressure plate, but they haven't responded to any emails, only phone calls.

I've found that the afternoon (EDT) is the best time to get them to pick up the phone. Email and voicemails are useless

quote Originally posted by GM Shane: I hope they're still in business. I just spoke with Oleg last week. They sold me a sprung hub clutch whose springs interfered with the pressure plate. Good to figure it out after three months and pulling the tranny twice. They're supposedly sending me a replacement six puck clutch that will clear the pressure plate, but they haven't responded to any emails, only phone calls. I've found that the afternoon (EDT) is the best time to get them to pick up the phone. Email and voicemails are useless

Edit:

Just saw your thread about this. What led you to believe that this was the cause? Or did you just discover it when you took the Trans out again

[This message has been edited by Jfrost (edited 08-02-2013).]

quote Originally posted by Jfrost: Edit: Just saw your thread about this. What led you to believe that this was the cause? Or did you just discover it when you took the Trans out again

I tried three master cylinders (stock, Rodney Dickman, Duralast), three slave cylinders (stock, MR2 piston in stock body, Rodney Dickman), inspected every inch of the hydraulic line, and bled the system in every way possible so I assumed the hydraulic system was good. I got
To thinking about how the master cylinder works, and how ClutchNet makes their clutches.

The master cylinder has a relief valve in it that relieves pressure above a certain level. This pressure is caused by the pressure plate pushing back on the slave cylinder. As I understand it, ClutchNet doesn't manufacture their clutches, they buy off the shelf clutches and rebuild them with heavier duty springs and friction material.

My train of thought was that the pressure plate was built with too stiff of spring, which was tripping the relief valve and preventing me from getting full disengagement. I ordered a Duralast clutch kit, with plans to swap the pressure plate, reconnect the trans and measure the slave disengagement. Once I pulled the clutch, I found that the springs on the hub interfered with the pressure plate and that they were preventing disengagement.

I posted about it, and got some help from trotterlg (I believe, I'm on my phone so I can't check). He showed me that the organic clutch is thicker and that tr puck clutch should clear the p plate. If only ClutchNet had known that, I could have been driving my car months ago. Instead I'm waiting on them to ship me a clutch. I might just order one from eBay so I can drive the damned car finally.