FIEROWAREHOUSE=SGW (Page 3/7)
JimmyS MAY 29, 09:51 PM
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Villain MAY 29, 10:02 PM
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JimmyS MAY 29, 10:28 PM
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sourmash MAY 29, 10:45 PM
I've been patiently going on and on for months now trying to purchase (2) rear spoilers from this outfit, Fierowarehouse. I asked if there was a discount for (2) and received an offer that I agreed to. I've been waiting for a LONG time for this to happen. I got sporadic responses, but that's ok. Along the way I prompted FW that I could make payment whenever. Was told the 1st was done and when the 2nd was completed I'd be invoiced by Paypal. This may have been 3 months by now, but I did finally receive a response that they were done and an invoice was forthcoming. A week later, no invoice. I emailed saying I was still ready. No reply. Another wk later another email that I was still ready. 2-1/2 weeks passed I got an email from a guy named Tedd saying he was taking over the shipment and was the maker of the parts. So I explained the details of the deal I agreed to as well as payment details. Tedd said he wanted a money order or bank check. I explained that the proposal Fierowarehouse made was to be through PayPal. He said he had to arrange shipping and would get back with me and would give PP a try. The sketchy communication and handing off of the business made me feel uncomfortable using something other than PP as agreed to. Tedd responded and said he had shipping figured out and wanted payment by bank check or money. Um, no, we already agreed for the PP approach. I said I'd even cover the fees since Tedd was picking up in mid-steam. He said he'd pay the fees. So last night while I was at a concert Tedd sent me a PayPal invoice. I made the payment this morning. I got an email that Tedd declined the payment without explanation within hours of receiving it. Odd chain of events that I have no explanation for. Perhaps there's an issue with PayPal? But no contact came with the refunded payment and no response to my emails. Maybe someone else contacted him for spoilers and he is now selling them to others? All I know is I went on and on over an agreement that FieroWarehouse offered me and which I accepted but looks like it won't be fulfilled after months of expectations now.

Someone on this site posted that FW was good to go but slow to respond so patience is needed. I believed that person and contacted FW, I have been patient with FW and with Tedd but I still have nothing even after receiving the invoice and paying it. Tedd, if there's a problem to explain this I never received an explanation. After the slammed lenses deal I went through, I just don't know about Fieros. So I'm posting this info in case others are making orders and making payments. If no explanation comes, I would think twice before telling people that the source is good to go. I have nothing to show for my effort of trying.

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Sage MAY 30, 12:01 AM
Sourmash:
Sent you a rather lengthy email trying to outline and explain what happened with PP. It was just as much a surprise to me as it must have been to you, that the payment was sent back to you.

Definitely a WTF moment!

Not going to explain it again here, as I said, I did reply to your email with what explanation I have access to.

As I said in my note, if you want to forget the whole thing, that's ok...I understand. The two spoilers are sitting here in my dining room, boxed and ready to go to FedEx. I'm looking at the labels right in front of me. They are in front of me instead of on the box, because the original reason I was sending you an email, was to verify your shipping address and ask you if your payment had been returned to you.

As I also explained, the reason I wanted to use a bank check or money order, is because I am not familiar with PP enough to be comfortable with it. In time, I will become comfortable with it, and hopefully have no reservations about getting paid that way. Right now, it's NOT that way for me. Sorry for not being "up with technology", but as I've stated on several occasions, I've occupied myself with the production of the parts, not being a computer expert. I know it's child's play for most here...I know there are more than a few "IT" people, (whatever that is...), and I guess if a guy is going to be involved with "online sales", he should probably be familiar with how it works. Eventually, I hope to be, but at present, I'm a resin slinger.

Coming here and having to explain things is probably one of the reasons Doug decided he just doesn't have time for this anymore. I'm beginning to understand better with each passing moment!

Dealing with customers has never been my strong suit, so that's why our collaboration worked as well as it did for as long as it did. But realistically, why should Doug, or anybody for that matter, spend hours and hours, on the computer, the phone, building crates and boxes, buying shipping materials, traveling back and forth to the shipping facilities, for a few dollars, when that same time could be spent on something that returns thousands for the same time investment!? That's what it boiled down to for Doug. I get it now. I wish we could have got together to finalize these last few sales, as sourmash is not the only one who was left "hanging", but if everybody is patient, we'll get it all worked out.

Not a very good start to things, I'd say. Oh well...tomorrow's another day.

HAGO!

I didn't take answering a question about the other tail light panel as an "intrusion" on this thread, just answering a question.

It's fine. Glad somebody IS going to produce them again. As I said, it's probably my favorite of the aftermarkets available.
JimmyS MAY 30, 12:13 AM

quote
Originally posted by Sage:

Coming here and having to explain things is probably one of the reasons Doug decided he just doesn't have time for this anymore. I'm beginning to understand better with each passing moment!

Dealing with customers has never been my strong suit, so that's why our collaboration worked as well as it did for as long as it did. But realistically, why should Doug, or anybody for that matter, spend hours and hours, on the computer, the phone, building crates and boxes, buying shipping materials, traveling back and forth to the shipping facilities, for a few dollars, when that same time could be spent on something that returns thousands for the same time investment!? That's what it boiled down to for Doug. I get it now. I wish we could have got together to finalize these last few sales, as sourmash is not the only one who was left "hanging", but if everybody is patient, we'll get it all worked out.

Not a very good start to things, I'd say. Oh well...tomorrow's another day.



People just don't realize how much effort goes into running a business like this. It can be very stressful at times but once you get down to a rhythm, it gets easier. I can help you with questions on paypal and how to set it all up to work straight from a website. I don't sell anything on here or ebay any longer. It all goes through the website. It takes a lot of effort and time to get it all set up but once it is set up, it pretty much runs itself. Except for making the parts, shipping the parts, answering emails. That stuff never goes away. LOL.

I sent you a PM with my phone number if you need help.
Cavvy09 MAY 30, 01:19 AM
99% of people would rather use PayPal than physically send money, cause with PayPal, there is reassurance that they will get their product, or their hard earned money back. It is nothing personal against anyone, in today's world, just helps to have that reassurance. Good luck with the business by the way. Hope to be purchasing some items in near future.
sourmash MAY 30, 06:34 AM
Tedd, thanks for the explanation and I got the email after I signed off last night. You've only been involved in this for a couple of weeks now, so I don't feel you left me hanging, but do feel that Doug has. He has better avenues now, but still seems he dropped the ball in not completing what he committed to already. There's probably a reason for that, but it didn't help my transaction. I'm not out money, just a little frustration. Your communications have been faster and more in depth so I better understood where we were in the process. Getting up to speed has it's challenges and that's to be expected. Yes, I still like to have the spoilers and do understand what you're experiencing. When I sell on ebay or where ever it can be challenging to keep up with what ships where, who paid and when.
You have a good parts reputation according to a couple people posting here. I'm pretty new and after the slammed episode some of us experienced, I'm very cautious. Would like to resolve it if we can. Maybe this will end up as a positive for the business. Best regards,
Monkeyman MAY 30, 08:17 AM
sourmash---Here's what I know about Sage. He's a good guy. He'd give you the shirt off his back. If there was a mistake or oversight, it HAD to have been an honest mistake. With Sage taking over everything, it can only get better. I'd trust him to hold my money while I waited on Fiero parts if it was needed.
Sage MAY 30, 10:27 AM
sourmash and I are "working through" our "situation", and WILL get it resolved to everybody's satisfaction, albeit a very belated resolution....sh*t happens! I'm learning about the "other end" of the business.

Just want to thank everybody offering their support and encouragement, and really do foresee it "improving with age" (experience )

Just to set the record straight, Doug Kinney is one of the finest, most upstanding, dependable, righteous men I've ever known. NOBODY has ever treated me better or more fair than Doug.

The recent "problems" associated with ordering parts from Fiero Warehouse was partly due to my own lack of time to get the parts made. The rest was due to Doug's other obligations, which is what actually pays his mortgage and keeps the lights on. Can't fault a guy for trying to get ahead. Doug has. I wish him all the success in the world as he moves forward in all his other ventures. By the way, he DOES still own all the IRM molds, and will continue to share an interest in what happens with them, including parts being made from them. We haven't really sat down and talked about how to handle the molds/parts that I designed and made, including the molds to produce them, BUT made with materials that he provided. He simply does not have the time to take away from his "real" job/s! That's why this last set of parts got kind of stuck in "limbo".

Normally, when I got a truck load of parts finished, that he had taken the orders for, collected the payment for and would ship after taking possession of, we would meet up (we live about 3 hours apart) and he would collect the parts, I'd get paid, and he'd take it from there. He just simply doesn't have the time anymore. Perhaps if it paid better, it may have stayed/moved higher on the priority list, but even though it may seem like the parts sell for more than most want to pay, after expenses, there just isn't enough left to justify putting in the time.

I make the parts, because I like making things, and I learned how to make fiberglass things. Had Doug not bought out Jim Sutter of IRM, we may not be here discussing this. But he did and here we are.

Potential customers will just have to understand and accept the fact that I also have other obligations, higher priority responsibilities, that have to be fulfilled, and that this "enterprise" is really on a part time/hobby level basis. I don't have a fancy new shop, in fact it's just an old garage that's trying to fall down around itself, but the parts really don't care WHERE they are made, and neither do I. I could go on, but don't really see the point.

Those who'll understand, will, and those who won't....well..I guess I won't look for them to be future customers!

I've told folks for a few years now, "If you're in a hurry for it...don't order it from me." that's still gonna apply. I do the orders as they come in, and as I can take time away from my "have to" activities.

So there ya go. I should already be at the shop (it's about 7 miles from my house) but I'm here having done the chores I have to do every day, but now I'm at the keyboard, trying to create a "rapport" with PFF people, who incidentally, have made up about 50% of our past customer base. Doug ran ads in other places, and did have a web site up for many years. So believe it or not, we got orders from people with Fieros who'd never heard of PFF! I know..hard to imagine..but non-the-less true.

Hope everybody has a stellar day and will cut a little slack for an old school, retired guy, but a "newbie" in the business end of things. (I woulda said give me a little more rope...but well...you know how THAT usually ends! )

HAGO!

Sage