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| JohnWPB 1986 GT Fastback worklog (Page 28/71) |
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JohnWPB
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JUL 08, 12:46 AM
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I am still in the hopes that they come through. Corporate is aware of the situation, and appear to want to resolve this correctly. It is at the store level that I am having the resistance. That is why I contacted corporate again today, and included the pictures of the car the way it looked today when I was there.
I will let them try to resolve this, and wait till the car comes out of the booth the second time. If it is not right, then that is when I will stop being patient Mr. nice guy. I will go to the local TV station here, who has a segment in my area called "Contact 5". This is a pretty clear cut case, and just the type of thing they like to take on for their segments.
I will also display a nice sign next to my car at car shows with photo's and information on how not to take their cars to MAACO.
that I can can guarantee that I will have information available, and emailed to the 1200 people on my committee email list for the planning of next years Turkey Rod Run in March. That should get the word out to some of the 75,000 or so attendees of just that single that car show 
That is all jumping the gun though, and I am just venting I guess for now. I do want to give them the benefit of the doubt, and hope they do correct it this time, as they have said that they will 3 times now.
And yes, as someone mentioned above, I have taken photos, notes, and video of both the manager and the gentleman from corporate saying that they are going to redo the car.[This message has been edited by JohnWPB (edited 07-08-2014).]
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Christine
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JUL 08, 12:49 AM
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I too hope you did not pay them the full amount and did get your car out of that place. I know people want to save money on paint jobs but that is not the thing you want done at a discount rate. It costs $2,000 for a low quality paint job and up to 10,000 for a really nice one so if you want a good decent paint job you will need to spend at least $4,000-$5,000 for it. You are better off doing it yourself or having a friend do it if you want cheap and do not care if it is nice.
Here is a few things you do not want at a discount rate:
1. Paint job on your car
2. Eye surgery
3. Plastic surgery (kind of the same as paint job)
4. Home remodeling
5. Nursing home
6. Day care for your kids
7. Engine swap
8. Fire arms & ammo
9. Guard Dogs
10. No name hotels
The list could go on but you get the idea.
I am not sure what any of us can do to help you at this point, I wish you would have posted a thread saying I am thinking of taking my Fiero to Maaco to get a paint job what do you think, I feel you would have been told by countless people to NOT TAKE YOUR CAR TO THEM!
If you were here in Colorado I could tell you a place to take it and have the paint fixed, at a price but they could fix it up.
Let us know if there is something specific you want us to do to help, do you want us to bombard them with emails or phone calls? if so give us an email address or a phone number. Maybe you should contact the local news station and see if the want to do a story about them ruining peoples cars or ripping them off.
What to do? what action to take?
If they did that to me I would go there every day and harass them until the end of time and make them wish they had never done it to me and rue the day they pulled that crap on me, but that is me. Rue the day they would!
You should have seen me at Best Buy when they said they would not honor my extended warranty on my TV, It only took me 30 minutes for them to give me a new replacement just to get me to stop frightening the customers and making them leave the store.
If you have your car back you should park it near the front of their store off of their property and show it to every potential customer that tries to come in and see how they like that. If that fails let me know and I can give you more ideas they will not like that are legal and you will not need a lawyer.
Rue the day is my middle name.
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JohnWPB
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JUL 08, 12:59 AM
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| quote | Originally posted by Christine:
I too hope you did not pay them the full amount and did get your car out of that place. I know people want to save money on paint jobs but that is not the thing you want done at a discount rate. It costs $2,000 for a low quality paint job and up to 10,000 for a really nice one so if you want a good decent paint job you will need to spend at least $4,000-$5,000 for it.
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I did not try to cheap out on the paint job, and went with a $3,000 paint job, that I thought was fair. As we all know 90% of a paint job is in the prep work. I had removed everything and anything from the car, so there would be no tape lines, and minimal labor for them. I went with high end paint, and paid extra for 3 coats of clear.
The car is to be a daily driver, and will get bumped nicked and scratched being such. I was not looking for a $10,000 paint job, as in my case that is just stupid.
| quote | Originally posted by Christine:
You should have seen me at Best Buy when they said they would not honor my extended warranty on my TV, It only took me 30 minutes for them to give me a new replacement just to get me to stop frightening the customers and making them leave the store.
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LOL! I can actually picture you doing that! I bet your husband even went and hid behind something LOL! I would have paid full price for tickets to that event!
| quote | Originally posted by Christine:
If you have your car back you should park it near the front of their store off of their property and show it to every potential customer that tries to come in and see how they like that. If that fails let me know and I can give you more ideas they will not like that are legal and you will not need a lawyer.
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I have already thought about that. I talked to a business owner the other day that shares their parking lot when I dropped the car off and was removing the tail lights. He really dislikes anything and everything about MAACO! I know he would let me park the car in the parking lot by his place, and people would have to virtually pass me to get to MAACO. I could catch everyone on the way in and gladly share my experience with them.
Again, though this is good for me to vent and blow off steam, but I will still wait and see what happens. If all is good, case closed. If all is not satisfactory, then is when I will have to take matters to the next level.[This message has been edited by JohnWPB (edited 07-08-2014).]
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2.5
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JUL 08, 08:57 AM
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If worst comes to worst, and you say you have lost all confidence in them, they should pay for you to get it painted at some other shop that you deem reliable, even if its a couple grand more.
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JohnWPB
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JUL 08, 09:16 AM
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JohnWPB
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JUL 08, 09:37 AM
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Ok, I just called to give MAACO the paint code, and was informed now that they are only going to touch up spots on the car. This getting VERY VERY frustrating, and I am about to lose it! 3 times now they start with just touching it up, and then all three times ending in offering to respray the whole car. Now we are back to square one with just touching it up.
while typing this, MAACO called me.
He said he spoke with corporate, and yes they are to respray the whole car, under the hood, door jams, under the decklid and the rest of the entire car. He said they need to sand the engire car and repaint it. If however I want to "change" the color, it would be $350 in materials. I then asked him if they are respraying the whole car, what all is invloved, he replies "As I said, prep and resand the whole car". I say ou said this includes the door jams as well? "As I said, Yes". I then say if you are sanding and prepping the entire car, and door jams, trunk and all surfaces, and repainting the entire car, to just use the correct paint code that I wanted when they respray it. He paused a moment and replied "It's doesn't work like that." I say why is that so, he replies that because there is paint and materials involved. I tell him that you are redoing the entire car, there is already paint and materials involved. He replies "Yes but it is different materials"......
So now I have to call Pete @ corporate 704-377-8855, and see if there is anything else that I can do.
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2.5
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JUL 08, 09:42 AM
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Make sure they dont paint the black parts of your door jams, etc. After all this I can see something dumb like that happening.
I'd say you do want them to use your Ford blue for sure because if they dont they may even just touch it up and only say they resprayed the whole car.[This message has been edited by 2.5 (edited 07-08-2014).]
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johnyrottin
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JUL 08, 09:51 AM
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Sad to see this happen John. MAACO needs to understand that this will have an effect on people choosing their business for work, either positive or negative. Word of mouth advertising goes a long way and this seems to be headed the wrong way for them. When I worked at and managed a retail store I always considered that word of mouth...it is by far the most effective or destructive advertising available. I allowed customers to return damaged merchandise that was in no way our fault. heck, I allowed a 1960s era T shirt to be returned as it had worn out! I always bent over backward to make folks happy. They tended to come back and buy more merchandise. I remember a specific example of a mom doing her back to school shopping for both a college son and college daughter. She had done quite a bit at another store for her son and was in mine for her daughter. She spent about 2 hours with me and had a stack of clothes for her daughter and excused herself for a minute. She left the store with her shopping bags from the previous store and came back empty handed. While we were looking for some more items, now for her son, she casually mentioned that she had returned all the other stores items and was shopping with me for the next few hours. Really made me feel great! I spent 4 or 5 hours with here and sent her home with 2 full new wardrobes...about $4,500 in new clothes for her kids. A few days later a corporate headquarters rep showed up in the store with a letter the lady had written to the HQ. I received an service award, a thank you, and a copy of her letter. Later that month her friends started showing up with her to the store.
Here is the point, before I drone on any longer: If you have a great experience you will tell a few select folks. However, if you have a bad experience you will tell everyone you know, everyone you are acquainted with, and even total strangers. Bad word of mouth advertising is one of the worst things a business can have. MAACO can turn this around by doing THE RIGHT THING. Instead of taking all the negative time and energy the company is spending take the car and make it right with the best possible paint job they can produce in the color you really wanted. Heck, we have seen folks come out very happy with their MAACO job but it is because the folks at that location took their job to heart. You may want to even look through threads and find that location and contact them. A possible route to take would be to ask for a refund from this location and take it to the other for the fix. or ask MAACO to send the car there for a proper job. We are about to have an Indy done up here in St Louis. needless to say, it won't be going to MAACO as I don't want to go through this experience.
Just some ideas...sorry to drone on.
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Danyel
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JUL 08, 10:45 AM
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| quote | Originally posted by JohnWPB:
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John I dont know if ya noticed but if you look top left of your pic you can see the same blue on the truck  ...... man they are really a bunch of clowns ... did they have a special on YUKKY Blue paint !!! .......... bunch of morons
Danyel[This message has been edited by Danyel (edited 07-08-2014).]
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CaptDean
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JUL 08, 01:23 PM
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John,
Hope it all works out for you... Thats a bad situation.[This message has been edited by CaptDean (edited 07-08-2014).]
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