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Vendor review-GMTuners / Sinister Perf. FAIL! by Isolde
Started on: 04-06-2015 06:32 PM
Replies: 38 (1830 views)
Last post by: Fierotregg on 04-15-2015 08:07 PM
Isolde
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Report this Post04-06-2015 06:32 PM Click Here to See the Profile for IsoldeSend a Private Message to IsoldeEdit/Delete MessageReply w/QuoteDirect Link to This Post
As I posted on thirdgen.org,
So Ryan got on his high horse again, this isn't the first time he's contradicted all the big names on turbo stuff, and now he won't even do, at any price, a speedometer correction on a complete reprogramming he already did for me. That's not acceptable customer support. I've been polite and civil, I didn't insult his parentage, I always add a tip for a beer or a steak dinner.
I found another tuner with very similar pricing, more reasonable than most, in fact, and does what I ask without arguing nor acting like a teen geek in his momma's basement.
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JohnWPB
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Report this Post04-06-2015 07:15 PM Click Here to See the Profile for JohnWPBClick Here to visit JohnWPB's HomePageSend a Private Message to JohnWPBEdit/Delete MessageReply w/QuoteDirect Link to This Post
 
quote
Originally posted by Isolde:
I've been polite and civil, I didn't insult his parentage,


So instead, you come here and re-post the drama from a completely different forum, here in general chat? Sure....... that's far better LOL!

[This message has been edited by JohnWPB (edited 04-06-2015).]

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olejoedad
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Report this Post04-06-2015 08:50 PM Click Here to See the Profile for olejoedadClick Here to Email olejoedadSend a Private Message to olejoedadEdit/Delete MessageReply w/QuoteDirect Link to This Post
Certainly the exception, Ryan has always done good work for me on many projects. Getting ready to send some more work to him in the next few days.
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MadMark
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Report this Post04-06-2015 11:57 PM Click Here to See the Profile for MadMarkClick Here to Email MadMarkSend a Private Message to MadMarkEdit/Delete MessageReply w/QuoteDirect Link to This Post
I have had Ryan do my tuning on my 3800 SC III swap and it has always been good work. He has also done some other mechanical work for me too and it again has been very good. I don't know what happened with your car, but my experience has always been good when I deal with Ryan.
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fieroguru
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Report this Post04-07-2015 12:35 AM Click Here to See the Profile for fieroguruSend a Private Message to fieroguruEdit/Delete MessageReply w/QuoteDirect Link to This Post
Here is the thirdgen thread he alludes to posting... not much detail beyond what he posted here, just the same with a difference user name... looks like a poor attempt at an internet smear campaign.
http://www.thirdgen.org/for...ister-perf-fail.html
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cam-a-lot
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Report this Post04-07-2015 06:40 AM Click Here to See the Profile for cam-a-lotSend a Private Message to cam-a-lotEdit/Delete MessageReply w/QuoteDirect Link to This Post
I am sorry you had a bad experience. Ryan has always been very helpful to me, offering free technical advice, great write-ups, and his swaps look top notch. I hope things work out for you in the end
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RCR
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Report this Post04-07-2015 07:20 AM Click Here to See the Profile for RCRClick Here to Email RCRSend a Private Message to RCREdit/Delete MessageReply w/QuoteDirect Link to This Post
 
quote
Originally posted by fieroguru:

Here is the thirdgen thread he alludes to posting... not much detail beyond what he posted here, just the same with a difference user name... looks like a poor attempt at an internet smear campaign.
http://www.thirdgen.org/for...ister-perf-fail.html


Totally off topic, but thank you for sending me back to thirdgen.org. It's been a long time since I visited. Nice to see them still going strong.

Bob
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Slammed
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Report this Post04-07-2015 07:26 AM Click Here to See the Profile for SlammedClick Here to Email SlammedSend a Private Message to SlammedEdit/Delete MessageReply w/QuoteDirect Link to This Post
Another guy here who has been very happy with Ryan's service
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tesmith66
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Report this Post04-07-2015 07:40 AM Click Here to See the Profile for tesmith66Send a Private Message to tesmith66Edit/Delete MessageReply w/QuoteDirect Link to This Post
Same here. Ryan did the chip for my DOHC swap. Quick, courteous, thorough- and it worked the first time.

------------------
1986 SE Aero coupe.

3.4 DOHC swap is complete and running, now just have to finish the rest of the car...

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dobey
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Report this Post04-07-2015 07:44 AM Click Here to See the Profile for dobeySend a Private Message to dobeyEdit/Delete MessageReply w/QuoteDirect Link to This Post
I haven't bought any parts or services from Ryan, but I can say that all the exchanges I've had with him on this forum, have been respectful and worthwhile.

I cannot say the same for you Isolde, and that resonates again in your smear post here:

 
quote
Originally posted by Isolde:
As I posted on thirdgen.org,
So Ryan got on his high horse again, this isn't the first time he's contradicted all the big names on turbo stuff, and now he won't even do, at any price, a speedometer correction on a complete reprogramming he already did for me. That's not acceptable customer support. I've been polite and civil, I didn't insult his parentage, I always add a tip for a beer or a steak dinner.
I found another tuner with very similar pricing, more reasonable than most, in fact, and does what I ask without arguing nor acting like a teen geek in his momma's basement.


See how you claim to be polite and civil, and not insult his parentage, and then immediately turn right around and do the exact opposite by insulting him and his parentage? That is not how being polite and civil works.
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Report this Post04-07-2015 09:26 AM Click Here to See the Profile for GODFATHERClick Here to Email GODFATHERSend a Private Message to GODFATHEREdit/Delete MessageReply w/QuoteDirect Link to This Post
Ryan has program 2 computers for with with no issues and when I had one problem that was my fault he responded quickly and was very helpful.
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Report this Post04-07-2015 09:48 AM Click Here to See the Profile for GrantmanClick Here to Email GrantmanSend a Private Message to GrantmanEdit/Delete MessageReply w/QuoteDirect Link to This Post
Ryan has been terrific to work with. will use again.
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Jefrysuko
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Report this Post04-07-2015 11:10 AM Click Here to See the Profile for JefrysukoSend a Private Message to JefrysukoEdit/Delete MessageReply w/QuoteDirect Link to This Post
I fully support a vendors right to refuse continued support or sales to a irrational customer.
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Isolde
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Report this Post04-07-2015 06:00 PM Click Here to See the Profile for IsoldeSend a Private Message to IsoldeEdit/Delete MessageReply w/QuoteDirect Link to This Post
Ryan did wrong, refused to man up, so now punish him by not giving him any business, ever again. That's the only intelligent way. So says a tested and proven genius. The end.
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Neils88
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Report this Post04-07-2015 06:00 PM Click Here to See the Profile for Neils88Click Here to Email Neils88Send a Private Message to Neils88Edit/Delete MessageReply w/QuoteDirect Link to This Post
 
quote
Originally posted by Jefrysuko:

I fully support a vendors right to refuse continued support or sales to a irrational customer.


+1

 
quote
Originally posted by Isolde:

... so now punish him by not giving him any business, ever again....


This is definitely your right. The rest of it...gotta be careful what you say and how you say it. Just keep it factual, don't embellish. Never turn things into mud slinging fights.

[This message has been edited by Neils88 (edited 04-07-2015).]

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Mike Gonzalez
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Report this Post04-07-2015 06:09 PM Click Here to See the Profile for Mike GonzalezClick Here to Email Mike GonzalezSend a Private Message to Mike GonzalezEdit/Delete MessageReply w/QuoteDirect Link to This Post
Ryan has done at least 5 PCM's for me and always worked perfectly. I will be sending him another in a week or so. Also if I ever have questions he always give good answers and explanations.
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IROCTAFIERO
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Report this Post04-07-2015 06:33 PM Click Here to See the Profile for IROCTAFIEROSend a Private Message to IROCTAFIEROEdit/Delete MessageReply w/QuoteDirect Link to This Post
He has never been anything less than helpful to me. Enjoy your butthurt.
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Report this Post04-07-2015 11:47 PM Click Here to See the Profile for Chris_narfSend a Private Message to Chris_narfEdit/Delete MessageReply w/QuoteDirect Link to This Post
I suppose everyone is entitled to their own opinions. At some point, when/if I decide to go turbo, I'll go back to Ryan. In the meantime, I'm enjoying the car as is. (See sig for link to Ryan's page with my car)

Unless you've got some extremely specific facts and can list those facts w/o injecting emotion or your personal opinion on the matter, you may not find this as the ideal method or form to "settle your score".

------------------
-Chris
'85 V6 SE 4sp (SOLD)
'88 GT - Series 3 SC3800 w/ 3.5" pulley, 1.8" rockers, 3" exhaust, 3.5" intake, 3.29 gearing. Installed and tuned by Sinister Performance
'99 Kawasaki Vulcan 500, owned since new
'09 G37x Sedan w/ Premium & Nav (wife's car)
'13 G37xS Sedan (new daily driver)
'14 Yamaha FJR - 0-60 in 2.8s w/ 34MPG!!!

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Monkeyman
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Report this Post04-08-2015 06:45 AM Click Here to See the Profile for MonkeymanSend a Private Message to MonkeymanEdit/Delete MessageReply w/QuoteDirect Link to This Post
In before the trash.
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Blacktree
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Report this Post04-08-2015 10:11 AM Click Here to See the Profile for BlacktreeClick Here to visit Blacktree's HomePageClick Here to Email BlacktreeSend a Private Message to BlacktreeEdit/Delete MessageReply w/QuoteDirect Link to This Post
My own experience with Ryan has been very agreeable. So it will take a lot more than some incoherent rantings to convince me otherwise. I'm guessing that'll be the case for most of his customers. But if copying and pasting hateful rantings all over the internet makes you feel better, then have fun with that.

On a side note, I also agree that a vendor shouldn't be forced to serve a problematic customer (contracts and warranties notwithstanding). And likewise, the customer has the right to find another vendor. That's the beauty of living in a free society: we get to make our own decisions. My suggestion to you would be to find another vendor, and get on with your life.

[This message has been edited by Blacktree (edited 04-08-2015).]

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Report this Post04-08-2015 10:57 AM Click Here to See the Profile for dizmon_85GTClick Here to Email dizmon_85GTSend a Private Message to dizmon_85GTEdit/Delete MessageReply w/QuoteDirect Link to This Post
Nothing but KUDOS for Ryan myself. I personally don't believe that if you stop sending him business will cause him to go under.... but slamming a very helpful vendor on here will get you nothing... other than a lot of negativity. From the looks of your ratings bar.. it may be too late.

[This message has been edited by dizmon_85GT (edited 04-08-2015).]

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Report this Post04-08-2015 01:59 PM Click Here to See the Profile for Tom SlickClick Here to Email Tom SlickSend a Private Message to Tom SlickEdit/Delete MessageReply w/QuoteDirect Link to This Post
Ryan did my LS4 swap and I could not be more pleased will all his help, workmanship and customer service. I tell everyone I know who did my swap and wouldn't hesitate to do it all over again given I had extra money laying around.
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Report this Post04-08-2015 03:25 PM Click Here to See the Profile for PatrickClick Here to Email PatrickSend a Private Message to PatrickEdit/Delete MessageReply w/QuoteDirect Link to This Post
 
quote
Originally posted by Isolde:

Ryan did wrong, refused to man up, so now punish him by not giving him any business, ever again. That's the only intelligent way. So says a tested and proven genius. The end.


I've had no experience with either party, but geez... this is one of the strangest posts I've ever read here.

Any chance that the PFF account of Isolde has been hacked? I find it difficult to believe that anyone rational would've posted this. It sounds like crazy-talk.
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Report this Post04-08-2015 03:36 PM Click Here to See the Profile for GODFATHERClick Here to Email GODFATHERSend a Private Message to GODFATHEREdit/Delete MessageReply w/QuoteDirect Link to This Post
Plus the OP hasn't posted anything more.
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Report this Post04-08-2015 03:53 PM Click Here to See the Profile for 2.5Send a Private Message to 2.5Edit/Delete MessageReply w/QuoteDirect Link to This Post
 
quote
Originally posted by Mike Gonzalez:

Ryan has done at least 5 PCM's for me and always worked perfectly. I will be sending him another in a week or so. Also if I ever have questions he always give good answers and explanations.


He's given me free advice that fixed issues for me as well.
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Report this Post04-08-2015 04:59 PM Click Here to See the Profile for dobeySend a Private Message to dobeyEdit/Delete MessageReply w/QuoteDirect Link to This Post
 
quote
Originally posted by Patrick:
I've had no experience with either party, but geez... this is one of the strangest posts I've ever read here.

Any chance that the PFF account of Isolde has been hacked? I find it difficult to believe that anyone rational would've posted this. It sounds like crazy-talk.


I don't think he's posted anything in a long time until this thread. While it's certainly possible the account was hacked, I wouldn't necessarily think so. The same post was also made on thirdgen, and he wasn't exactly rational in his previous posts either. :-/

edit: Yeah, he hasn't been active on rft for the last 3 years either. Looks like he gave up on Fieros and started bugging the Camaro guys instead. He's been pretty active on the Camaro forums the past couple of years.

[This message has been edited by dobey (edited 04-08-2015).]

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fieroguru
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Report this Post04-08-2015 05:41 PM Click Here to See the Profile for fieroguruSend a Private Message to fieroguruEdit/Delete MessageReply w/QuoteDirect Link to This Post
 
quote
Originally posted by Patrick:

Any chance that the PFF account of Isolde has been hacked? I find it difficult to believe that anyone rational would've posted this. It sounds like crazy-talk.


Oh that post is quite typical behavior for Isolde.
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Patrick
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Report this Post04-08-2015 08:27 PM Click Here to See the Profile for PatrickClick Here to Email PatrickSend a Private Message to PatrickEdit/Delete MessageReply w/QuoteDirect Link to This Post
 
quote
Originally posted by dobey:

I don't think he's posted anything in a long time until this thread.


 
quote
Originally posted by fieroguru:

Oh that post is quite typical behavior for Isolde.


It's most unfortunate when this type of situation occurs.

I don't recall any bizarre posts/threads by Isolde previously, but of course that doesn't mean there weren't any.
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Darth Fiero
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Report this Post04-08-2015 08:55 PM Click Here to See the Profile for Darth FieroClick Here to visit Darth Fiero's HomePageClick Here to Email Darth FieroSend a Private Message to Darth FieroEdit/Delete MessageReply w/QuoteDirect Link to This Post
First off, I want to thank everyone for the kind words. I haven't responded to Mr. Stephens' (aka "Isolde" on this forum) posts here on Pennocks until now because I've been so busy I can't see straight right now. As soon as the warm weather hit, it was like a dam broke and everybody decided they wanted their cars tuned and worked on.

Anyway, concerning said defamatory posts made by Mr. Stephens, they are in about the same tone as some recent emails I received from him after I broke off communications with him some time ago - which I did after receiving some emails he sent to me that contained the same kind of language as these recent forum posts.

I have decided, as a matter of policy, that I would simply stop responding to people when they fill their emails with insults and that is what I did in this case. I did not respond to Mr. Stephens' inflammatory emails, in kind, but rather I just ignored them. Long story short - I did some tuning work for Mr. Stephens starting about 4 years ago and everything went fine until he asked my advice about something and I give advice that he did not agree with. Back then the same thing happened and he began sending me insulting emails - at that time I simply refused to do any more work for him because of this. Fast forward a couple of years and I received an email from Mr. Stephens basically containing his apology for the way he acted toward me in the past and he asked me if I would do some more tuning work for him. Against my better judgment, I agreed to help him once again - but this inevitably led to the same situation repeating itself.

This was never about me taking somebody's money and not supplying a paying customer with a product they paid for. I have never done that and never will do that.

What this is about is my outright refusal to accept payment and provide services to an individual who insults my intelligence and now drops to the level of making defamatory posts on public forums in an attempt to hurt my business. Mr. Stephens is welcome to find another vendor to take care of his needs as I am no longer interested in doing business with him.

Again, I wanted to thank everyone who posted kind things about me and my services in this thread. It is appreciated. Thank you.

-ryan

------------------
OVERKILL IS UNDERRATED

Custom GM OBD1 & OBD2 Tuning | Engine Conversions & more | www.gmtuners.com

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Report this Post04-09-2015 12:08 AM Click Here to See the Profile for IanT720Click Here to Email IanT720Send a Private Message to IanT720Edit/Delete MessageReply w/QuoteDirect Link to This Post
He did a pcm for me, it worked flawless and was a very easy transaction. However he also contained to help me when I was working on setting the transmission up for AN fittings etc... He's the man!

------------------
1987 Fiero GTX 3800 Turbo... My Build, ST3 Cam, Lowered, Wheels, and pics enjoy!http://www.fiero.nl/forum/Forum1/HTML/089483.html

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IanT720
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Report this Post04-09-2015 12:10 AM Click Here to See the Profile for IanT720Click Here to Email IanT720Send a Private Message to IanT720Edit/Delete MessageReply w/QuoteDirect Link to This Post

IanT720

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Member since Sep 2010
Did I mention all that transmission advice and information was free? He took time out to help me, more than I expected! Great guy!

------------------
1987 Fiero GTX 3800 Turbo... My Build, ST3 Cam, Lowered, Wheels, and pics enjoy!http://www.fiero.nl/forum/Forum1/HTML/089483.html

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Report this Post04-09-2015 02:18 AM Click Here to See the Profile for mitchjl22Click Here to Email mitchjl22Send a Private Message to mitchjl22Edit/Delete MessageReply w/QuoteDirect Link to This Post
 
quote
Originally posted by IROCTAFIERO:

Enjoy your butthurt.


+1
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Mickey_Moose
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Report this Post04-09-2015 04:29 PM Click Here to See the Profile for Mickey_MooseClick Here to visit Mickey_Moose's HomePageClick Here to Email Mickey_MooseSend a Private Message to Mickey_MooseEdit/Delete MessageReply w/QuoteDirect Link to This Post
IMHO Darth Fiero has been most helpful and would not hesitate in future purchases from him either.

Sounds like to me someone didn't like the answer they were given and went on a rant (and being really vague about the whole story as well).
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Report this Post04-10-2015 01:04 PM Click Here to See the Profile for jediperkSend a Private Message to jediperkEdit/Delete MessageReply w/QuoteDirect Link to This Post
It's amazing how the OP's intent to defame and hurt Ryan's business has only led to loud and ringing endorsements of Ryan's business and work.
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Report this Post04-10-2015 04:38 PM Click Here to See the Profile for IMSA GTClick Here to Email IMSA GTSend a Private Message to IMSA GTEdit/Delete MessageReply w/QuoteDirect Link to This Post
 
quote
Originally posted by jediperk:

It's amazing how the OP's intent to defame and hurt Ryan's business has only led to loud and ringing endorsements of Ryan's business and work.


And apparently the speedban function is broken.
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fieroguru
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Report this Post04-10-2015 08:16 PM Click Here to See the Profile for fieroguruSend a Private Message to fieroguruEdit/Delete MessageReply w/QuoteDirect Link to This Post
 
quote
Originally posted by IMSA GT:


And apparently the speedban function is broken.

Doesn't really matter, he has at least one other user name currently registered from his typical collection.
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hookdonspeed
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Report this Post04-10-2015 09:27 PM Click Here to See the Profile for hookdonspeedClick Here to visit hookdonspeed's HomePageClick Here to Email hookdonspeedSend a Private Message to hookdonspeedEdit/Delete MessageReply w/QuoteDirect Link to This Post
ive dealt with ryan several times, a few times just for advise / thoughts of things I was thinking about doing, and other times having him do tunes for me. he did the tune in my LX9 swap and it runs great.. I plan on having him do the base chip, and eventually the turbo chip in my LQ1 swap. not once has he ever been rude, or say anything bad about some of the insane idea's ive ran past him. just straight answers with reasoning's behind them, and always told me the limits of what I could / should do safely IN HIS OPINION.

~extremely satisfied customer of gmtuners / sinister performance.


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Dragon
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Report this Post04-12-2015 11:52 PM Click Here to See the Profile for DragonClick Here to Email DragonSend a Private Message to DragonEdit/Delete MessageReply w/QuoteDirect Link to This Post
Ryan did the L87 swap for me in 2005 and I was please with the install.

Since then he has always supported me either by reshipping the car when I had it up there or with positive advice

I would go back to him if need be without a qualm

------------------


Frank Martin
87 GT
3800 s/c - lowered with Held Motorsports suspension - Suicide Doors by Archie
Custom Paint
Fun To Drive Daily Driver

87 Convertible
Sunshine Car

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Report this Post04-15-2015 08:07 PM Click Here to See the Profile for FierotreggClick Here to Email FierotreggSend a Private Message to FierotreggEdit/Delete MessageReply w/QuoteDirect Link to This Post
Ryan has done work for me and has given me countless a tips and info. He has my respect as being straight forward and honest.
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