I don't want to come off as trying to trash talk someone or their business. But with that being said I would like to warn everyone, and mostly anyone looking to order from Kahines that he is a thief and a liar. I had ordered a taillight panel from him at the end of March, and now it being November I still have yet to receive it or a reply other than the initial reply giving me "the shipping date". All other emails and messages have been ignored. Now I'm out my money and I am stuck with my old broken lenses. I am hoping someone on here can either reach out to him so I may finally get a response and that i may warn you guys about his bad business practices.
Yeah I have seen the other posts. I understand delays happen. But he gave me a Shipping date of no later than April 21. 7 months past the shipping date is a bit crazy
[This message has been edited by Ponzerelli (edited 11-10-2014).]
Maybe so - BUT 8 months waiting for a part without any contact IS indefensible.
IF he can't deliver on products or is now "out of business" he should stop taking orders and people's money.
I agree with you, after reading all the complaints about him I would never order anything from him. How did you pay him, if thru paypal you should be able to get a refund or if with a credit card you should be able to get the charge cancelled.
Did you get a tracking number with the shipping date? Did you track the package? Was it reported as delivered by whatever firm it was shipped through?
I'm sorry you're upset and haven't gotten your product, but 7 months is a long time to wait to do anything about it, too. If it shipped on April 21, and you didn't receive it at least by the first week of May (even if it was shipped through slow-as-heck USPS), you should have taken care of it then.
If he's not responding to inquiry and never gave you a tracking number or anything, then yes, that's his fault. But it's also your fault for not taking care of your own self. If he shipped the product, gave you a tracking number, and you're only recourse is to complain it about it on here, now, then some thieving postman probably fenced your package months ago.
He gave me that date on his first and only reply, I ordered March 28th, he replied March 31st saying he would have it shipped by April 21st. I have sent him several inquiries, everyone of them ignored. I have tried everything in my power to get this resolved. I just wanted to warn anyone else thinking of ordering anything from him.
Since he never sent me information even after i have asked several times. It is to be assumed he never shipped it to begin with.
[This message has been edited by Ponzerelli (edited 11-10-2014).]
I actually had pretty good luck with West Coast Fiero. They made a 2.5" down pipe for me, and I couldn't even say how many parts on my car are from Rodney Dickman. I actually just put on his comp shifter, Master Clutch cylinder, and zero-lash end-links this last weekend. Next is to rebuild my door hinges.
Originally posted by Ponzerelli: He gave me that date on his first and only reply, I ordered March 28th, he replied March 31st saying he would have it shipped by April 21st. I have sent him several inquiries, everyone of them ignored. I have tried everything in my power to get this resolved. I just wanted to warn anyone else thinking of ordering anything from him.
Since he never sent me information even after i have asked several times. It is to be assumed he never shipped it to begin with.
First week of May, you should have sent an e-mail saying you haven't received the shipment and would be challenging the payment via PayPal, and demanded a tracking number for the shipment. If then after 2 business days you haven't received the tracking number which you could verify on the shipper's web site, challenge the payment through PayPal.
That is how you should treat any such order you make on-line, regardless of who it is from or what service you purchased it from. Most of the people selling parts like this for Fieros, are doing it as a side job and have little to no skills in terms of business operations. They spend more time preparing the products to be shipped, without handling customer relations properly, and then we get more threads like this one, on here.
I'm by no means attempting to defend kahines here, but I'm not going to defend you either. I'm just trying to bring some rationalization to this thread. The both of you screwed up. Deal with it. You can blame kahines for not shipping the product all you want, but don't try to put the blame for your waiting 7 months to actually do anything about the problem, on him too. That's your own damn fault.
[This message has been edited by dobey (edited 11-10-2014).]
First week of May, you should have sent an e-mail saying you haven't received the shipment and would be challenging the payment via PayPal, and demanded a tracking number for the shipment. If then after 2 business days you haven't received the tracking number which you could verify on the shipper's web site, challenge the payment through PayPal.
That is how you should treat any such order you make on-line, regardless of who it is from or what service you purchased it from. Most of the people selling parts like this for Fieros, are doing it as a side job and have little to no skills in terms of business operations. They spend more time preparing the products to be shipped, without handling customer relations properly, and then we get more threads like this one, on here.
I'm by no means attempting to defend kahines here, but I'm not going to defend you either. I'm just trying to bring some rationalization to this thread. The both of you screwed up. Deal with it. You can blame kahines for not shipping the product all you want, but don't try to put the blame for your waiting 7 months to actually do anything about the problem, on him too. That's your own damn fault.
I Sent my first request for shipping info on the april 21st. Then another 1 week later. and then the week after that.
Thank you for the advise on dealing with some of the kinda side job customizers out there. I've never really dealt with anyone that hasn't been in person or that didn't have a website with some kind of verifiable check out system. Also I'm not just starting to try to resolve my problem. This has been on-going since the beginning of May.
One last thing It seems he has shut down his website. I geuss I'm S.O.L. at this point.
First week of May, you should have sent an e-mail saying you haven't received the shipment and would be challenging the payment via PayPal, and demanded a tracking number for the shipment. If then after 2 business days you haven't received the tracking number which you could verify on the shipper's web site, challenge the payment through PayPal.
That is how you should treat any such order you make on-line, regardless of who it is from or what service you purchased it from. Most of the people selling parts like this for Fieros, are doing it as a side job and have little to no skills in terms of business operations. They spend more time preparing the products to be shipped, without handling customer relations properly, and then we get more threads like this one, on here.
I'm by no means attempting to defend kahines here, but I'm not going to defend you either. I'm just trying to bring some rationalization to this thread. The both of you screwed up. Deal with it. You can blame kahines for not shipping the product all you want, but don't try to put the blame for your waiting 7 months to actually do anything about the problem, on him too. That's your own damn fault
WoW!!!!!! Thanks for the warning
[This message has been edited by LorenBateman (edited 11-10-2014).]
I Sent my first request for shipping info on the april 21st. Then another 1 week later. and then the week after that.
Thank you for the advise on dealing with some of the kinda side job customizers out there. I've never really dealt with anyone that hasn't been in person or that didn't have a website with some kind of verifiable check out system. Also I'm not just starting to try to resolve my problem. This has been on-going since the beginning of May.
One last thing It seems he has shut down his website. I geuss I'm S.O.L. at this point.
Even if it's a web site with a checkout system. Even if it's Amazon. Even if it's the local parts store. You wouldn't go to NAPA and order a special order item, then call them up once a month, leave a message, get no response, and then wait until it's too late to try and deal with it, would you? Just sending an e-mail is not "trying to deal with it," by the way. Of course not, you'd drive back to the store after a week or two, and if the item hasn't arrived, cancel the order and demand your money back, most likely. You can't "drive" to Amazon, or random sellers on the Internet, but you can send e-mail, demand refunds, and challenge payments, all the same. Any failure to take those necessary steps to state you would challenge the payment, and then to follow through with it, are your own failure.
If you've been sending e-mails for 7 months without getting any replies, then you haven't been trying to deal with it. You've been letting it slide.
Like I said, feel free to blame kahines for taking your money and not shipping the product to you, and having horrible customer service. Heck, call the police and press charges of fraud if you want. Just keep your mistakes separate from what you blame others from.
I have no idea what the deal with kahines.com is, what his issues are, why he isn't selling things any more, or why he didn't fulfil your order, or give you any shipping info or such. I can tell you he's bought some stuff on eBay in the past month though, so unless that account was hijacked or something, he's probably not dead at least.
Ken was a very private person and tough to get in contact with. I dealt with him for years and he NEVER stiffed anyone so this is a first. I THINK he is...or was....the CEO of Lehman Trikes. They manufacture some of the top trike products for major motorcycle companies. You can call them and politely ask for his email.
Someone mentioned months ago that kahines wasn't the best on communication, that it took a LONG time and was a leap of faith. I thought the other quarter window guy was bad on communication. I sent Kahines an email in March. No response to date.
”He who shall not be named” was a blight on pur community and our vendors. Thankfully yes, a Rodney Dickman, who has gone out of his way to help.
Somebody that can't respond to an e-mail and took payment for a product he / she sold, has something to hide. Simple.
If you don't receive your parts within 1 month, something is definitely wrong. (unless the shipper mentioned time delay or info regarding back-orders, in manufacturing, etc.
Tracking is a sense of security and is recommended, plus insurance. Depends what your buying.
Ken Hines has been selling Fiero fiberglass products for a number of years. Can't imagine why he isn't shipping of late. Maybe Ken just got overloaded with work and is negligent. As for Rodney, he has always been an A+ vendor. I read a few complaints about WCF but they have always delivered for me. I know of a couple of transactions that took a,while to deliver for other guys but they did cone through. If you order standard WCF product you should be ok.
sorry to hear that about Ken Hines. Before this post started I was considering ordering a GT taillight panel from him. Suspect that is out of the question now?
I live close to where he does and I've seen his Fiero collection but it has been YEARS since I last saw him. Last tried contacting him by phone but never got him or a reply when I left a message.
sorry to hear that about Ken Hines. Before this post started I was considering ordering a GT taillight panel from him. Suspect that is out of the question now?
Considering the web site is down, and he hasn't listed any products on eBay either, for quite some time now, I'd say that you're probably not going to get one from him, yeah.
