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PayPal just screwed me by Isolde
Started on: 04-12-2011 03:04 PM
Replies: 13
Last post by: theBDub on 04-12-2011 04:22 PM
Isolde
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Report this Post04-12-2011 03:04 PM Click Here to See the Profile for IsoldeSend a Private Message to IsoldeDirect Link to This Post
I need to vent, and to warn my Fiero friends.
I'm still new to e-bay. I sold one thing on there before today, it was a great experience. That was months ago.
A week ago, I placed 3 items for auction. This morning, all 3 ended. The first item got no bids. Fine.
The second auction, about $ 5 more than my reserve. Cool! I click on the link, and I read that upon receiving payment, I ship within 3 days, and post the tracking number. Good. Matches what I recall of my first ebay sale. I'm all happy and excited.
Several minutes later, I get an e-mail from PayPal. They're holding the funds! For 21 days, or until the buyer receives and approves the item.
Do they seriously expect me to ship at my own expense, then hope for reimbursement? That's not how it works. Not for me, and months ago, not for anybody.
Anyway, I e-mailed the high bidder. Then ate lunch.
And now I'm thinking, while chewing my lunch, that I'm about to lose everything.
I had a good name on e-bay, but this is gonna put an end to me being able to sell on there. That angers me, greatly.
And even if not, how the hell can I sell without using PayPal?
In the good old days, we did it with USPS Money Orders. Or Western Union. Or "bank transfer" ( direct deposit )
The buyer would send their zip code, the seller would get a shipping quote, the buyer would send funds to cover shipping, the seller would send the item, then the buyer would send the purchase price.
That worked great. Nobody ever had any problems with it.

[This message has been edited by Isolde (edited 04-12-2011).]

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naskie18
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Report this Post04-12-2011 03:07 PM Click Here to See the Profile for naskie18Click Here to visit naskie18's HomePageClick Here to Email naskie18Send a Private Message to naskie18Direct Link to This Post
So go back to requiring money orders, you can still sell that way, unless ebay's changed the rules to only allow paypal, which I doubt.

------------------
Nick www.naskie18.com GoogleTalk: naskie18 AIM: naskie18

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Khw
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Report this Post04-12-2011 03:09 PM Click Here to See the Profile for KhwClick Here to Email KhwSend a Private Message to KhwDirect Link to This Post
Curious, as I don't know if it makes a difference, is your PayPal account verified?
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tbone42
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Report this Post04-12-2011 03:10 PM Click Here to See the Profile for tbone42Send a Private Message to tbone42Direct Link to This Post
If they are holding funds, you wait until the transfer goes through before you send it. Send your buyer a note to explain and definitely let them know the SECOND it goes through, you will ship it and let them know it shipped. I have never had a problem, it is likely that the buyer used an e-check or some other half-questionable payment form and you wont get any $$$ until paypal is sure its legit.

Still, just waiting for payment to clear, thats not that bad of a problem. Here's my recent situation, its pretty bad.. I bought a machine that was advertsed as authentic and ended up being a chinese knockoff. I was mad, and I told the guy I wanted a refund. He said "no problem send it back and I will refund you." So I spend MORE of my money to send it back, he receives it, and never refunds my money. Now I have to go through Ebay and my Credit Card to get the money back. I left him a NASTY feedback.

[This message has been edited by tbone42 (edited 04-12-2011).]

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theBDub
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Report this Post04-12-2011 03:10 PM Click Here to See the Profile for theBDubSend a Private Message to theBDubDirect Link to This Post
 
quote
Originally posted by Isolde:

I click on the link, and I read that upon receiving payment, I ship within 3 days, and post the tracking number. Good. Matches what I recall of my first ebay sale. I'm all happy and excited.
Several minutes later, I get an e-mail from PayPal. They're holding the funds! For 21 days, or until the buyer receives and approves the item.



So, you haven't received the funds yet? Okay. Don't ship. You're abiding by eBay's rules!

But I will say:
 
quote

Do they seriously expect me to ship at my own expense, then hope for reimbursement?


Do you expect the buyer to give money out of his own pocket, then hope for the item?

I understand your point of view MORE, I'm just sayin'.
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Gall757
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Report this Post04-12-2011 03:30 PM Click Here to See the Profile for Gall757Send a Private Message to Gall757Direct Link to This Post
Paypal would only be holding the funds if there was some question about the buyer's transfer to Paypal. They are protecting YOU. Just as if the buyer sent you a check and you had to wait for it to clear before you felt you could send the item.

IF the buyer had a regular PayPal account there would be no wait.

[This message has been edited by Gall757 (edited 04-12-2011).]

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partfiero
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Report this Post04-12-2011 03:35 PM Click Here to See the Profile for partfieroClick Here to Email partfieroSend a Private Message to partfieroDirect Link to This Post
Yep that is a new policy, they want to make sure sellers have enough money if there is a problem with an item and the buyer requests a refund.
I have over 2000 feedbacks and never had a - or had to refund, and they still tagged my account.
Called them a gave them a piece of my mind, they reviewed it and lifted it.
Try calling them.

[This message has been edited by partfiero (edited 04-12-2011).]

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Isolde
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Report this Post04-12-2011 03:52 PM Click Here to See the Profile for IsoldeSend a Private Message to IsoldeDirect Link to This Post
 
quote
Originally posted by Khw:

Curious, as I don't know if it makes a difference, is your PayPal account verified?


Yes, and I even have a merchant account, just in case I ever find any need for it. Right now, I'm tempted to just close up and leave forever.
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Isolde
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Report this Post04-12-2011 03:54 PM Click Here to See the Profile for IsoldeSend a Private Message to IsoldeDirect Link to This Post

Isolde

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quote
Originally posted by tbone42:

If they are holding funds, you wait until the transfer goes through before you send it. Send your buyer a note to explain and definitely let them know the SECOND it goes through, you will ship it and let them know it shipped. I have never had a problem, it is likely that the buyer used an e-check or some other half-questionable payment form and you wont get any $$$ until paypal is sure its legit.

Still, just waiting for payment to clear, thats not that bad of a problem. Here's my recent situation, its pretty bad.. I bought a machine that was advertsed as authentic and ended up being a chinese knockoff. I was mad, and I told the guy I wanted a refund. He said "no problem send it back and I will refund you." So I spend MORE of my money to send it back, he receives it, and never refunds my money. Now I have to go through Ebay and my Credit Card to get the money back. I left him a NASTY feedback.



Hmm. That's food for thought.
I gotta wonder, if I waited 21 days, wouldn't the high bidder complain to e-bay?
The trouble is, that e-bay thinks you're paid if PayPal is holding the funds. To them it's the same, but to poor sellers, it's a big difference

[This message has been edited by Isolde (edited 04-12-2011).]

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Isolde
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Report this Post04-12-2011 03:56 PM Click Here to See the Profile for IsoldeSend a Private Message to IsoldeDirect Link to This Post

Isolde

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quote
Originally posted by theBDub:


Do you expect the buyer to give money out of his own pocket, then hope for the item?

I understand your point of view MORE, I'm just sayin'.


That's how it works when you order stuff from www.summitracing.com, and www.amazon.com, et cetera.
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Isolde
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Report this Post04-12-2011 03:59 PM Click Here to See the Profile for IsoldeSend a Private Message to IsoldeDirect Link to This Post

Isolde

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quote
Originally posted by Gall757:

Paypal would only be holding the funds if there was some question about the buyer's transfer to Paypal. They are protecting YOU. Just as if the buyer sent you a check and you had to wait for it to clear before you felt you could send the item.

IF the buyer had a regular PayPal account there would be no wait.



Something to look into, thank you. I'm not sure, because it seems the guy had some sort of confirmed status, though that may have been ebay not paypal, I wasn't paying attention to that aspect.
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Isolde
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Report this Post04-12-2011 04:00 PM Click Here to See the Profile for IsoldeSend a Private Message to IsoldeDirect Link to This Post

Isolde

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quote
Originally posted by partfiero:

Yep that is a new policy, they want to make sure sellers have enough money if there is a problem with an item and the buyer requests a refund.
I have over 2000 feedbacks and never had a - or had to refund, and they still tagged my account.
Called them a gave them a piece of my mind, they reviewed it and lifted it.
Try calling them.



Wow! Okay, thank you!

[This message has been edited by Isolde (edited 04-12-2011).]

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Isolde
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Report this Post04-12-2011 04:06 PM Click Here to See the Profile for IsoldeSend a Private Message to IsoldeDirect Link to This Post
tbone's experience shows why we need buyer protection. But mine is showing why we need seller protection also. If I had had cash in hand to cover shipping, and had done it PayPal's way, then I would risk losing the item, and the shipping costs, and my good reputation, while the other guy gained a free part, and free license to scam other sellers. I hope tbone and everyone else can grasp this as well as the scam tbone suffered.
My third item, I managed to message the guy before he paid, and he kindly suggested a money order. I gained a new friend there.
I just got an e-mail from PayPal, they say I should have printed a shipping label from them. How? I have no MFing printer! I had to sell it, same as I'm having to sell these parts. And in my town, you have to walk into the UPS store, hand-fill-out a shipping label with black or blue ball-point-pen. There's NO alternative. But that's okay, it works fine!
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Report this Post04-12-2011 04:22 PM Click Here to See the Profile for theBDubSend a Private Message to theBDubDirect Link to This Post
 
quote
Originally posted by tbone42:

Still, just waiting for payment to clear, thats not that bad of a problem. Here's my recent situation, its pretty bad.. I bought a machine that was advertsed as authentic and ended up being a chinese knockoff. I was mad, and I told the guy I wanted a refund. He said "no problem send it back and I will refund you." So I spend MORE of my money to send it back, he receives it, and never refunds my money. Now I have to go through Ebay and my Credit Card to get the money back. I left him a NASTY feedback.



I bought an expensive workout system, but it didn't come with the book it was supposed to come with, so I wanted to send it back and get a refund. They said okay. I sent it back, and never saw my money again.

But that wasn't on eBay. I just spent over $100 and got nothing to show for it on another website.
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