Well this doesn't happen often. But 18 months ago I bought a digital video camera that was supposed to give high quality digital stills as well. Well over time I have never got the quality and the camera died anyway.
So I contacted the manufacturer who told me the camera was never capapble of doing what the salesman told me even though I had spent $3000 on it.
So back to the store I go and see the manager for a meeting this afternoon expecting no outcome of course.
But after 1 hour of discussions and salesman getting called in and finding he knows sh1t about the cameras anyway but still sold it to me telling me everything i wanted to hear basically so ghe could get his comission, the store has agreed to replace the Camera with not 1, but 2 cameras. A new model digital stills camera worth $1500 and so I still have video also a basic model normal non digital video camera worth $900.
OK I lose $600 of my original investment but 18 months ago I could not buy the same quality equipment for that much money so I figure I am in front anyway.
Kinda rstores the faith in human nature and retailers who coulda just said get out.
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